ERP is an amazing way to update the way you do business. That said, implementation of ERP alone isn’t going to solve your process woes on its own.
You need to come to the party with ideas in hand.
That’s the human element extant in any technological change and ERP is no different. If your operations are lumbering under the weight of inefficiencies, bad communication across silos and a general sense of complacency about the status quo, then your input about that is required for successful implementation.
In this post, we’ll be talking about some common misconceptions around ERP implementation and how some get sidetracked by them.
ERP isn’t about software. It’s about making your processes more efficient, enhancing the experience of your customers and changing the way you do business.
If it’s broken, ERP won’t necessarily fix it
Don’t derail ERP’s benefits by clinging to your old way of doing things. When you’re implementing ERP, you’re opening the door to institutional change on every level.
Automation is a crucial factor in ERP and it can help you retire processes that are hindering efficiency and productivity. Look at what you have now and ask yourself where automation can be applied.
Then ask yourself if the processes you’re thinking about automating can be either eliminated or integrated to be more effective.
There’s sometimes a tendency to opt for the devil you know. That’s not going to cut it when you’re implementing ERP. While employees may cling to that devil, it’s a psychological roadblock that can be transcended with thoughtful messaging about the change and how it’s going to make things better.
But policy can get in the way of that. We’ve all seen policy work against change. Examine your company’s policy framework and pare down policies which may have been hindering your employees from doing their best work – and potentially derailing effective implementation.
Prepare for contingencies, because they happen. They can gum up the works, where implementation is concerned. Managing variances in expectations and an executive tier which has moved on to other battles goes with the territory.
Your IT implementation team should be prepared for bumps in the road, enabling them to proactively address issues arising with appropriate and timely responses.
ERP is nothing without them
A sweeping and revolutionary change like implementing ERP is a process. Onboarding employees and training them in competencies to address the change are part of that. It doesn’t happen overnight.
Employees need time to adapt and develop their interface and understanding of the new normal. The upside of the journey involved is that ERP’s value only becomes more evident with time and developing expertise.
And it’s at the level of your people that ERP has its most potent ally. They’re the ones on which the fortunes of ERP implementation are balanced and in them, you will realize the fullness of its benefits.
Without them, ERP is nothing.
Contact CEM Business Solutions for ERP implementation expertise that opens the door to a new way of doing business.